You can transfer (port) your number in from your current carrier or you can get a new phone number. You will need our BT Cloud Work support on 08В and select the required menu option to reach the number transfer team.You have two different options when it comes to telephone numbers for your device.ThatвЂ™s fine - the number transfer process lets you specify all the phone numbers thatВ you want to transfer.After this date, aВ point of no return is reached and the transfer cannot be cancelled or delayed. You can delay or cancel your number transfer request at any time up to 4 days beforeВ the agreed transfer date, not including weekends or bank holidays.Once all calls are routing via BT Cloud WorkВ correctly, we will confirm that we haveВ moved your number(s) and let you know that the transfer is complete. We will place test calls to verify the calls are routing to the BT Cloud WorkВ network. On the day of the transfer we will activate the transfer process and let you know it hasВ started.To find out your number type, call BT Cloud WorkВ Support on 08 and select the required menu option to reach the numberВ transfer team. Depending on the number type, your BT Cloud WorkВ service will be unavailable for upВ to 3 hours on the day of transfer.BT Cloud WorkВ will notify you through email after we receive the release date fromВ your provider.

The transfer can take less than 30 days to complete or longer for moreВ complex requests. The timing does rely on your current serviceВ provider. The process takes around 30 business days to complete after youвЂ™ve put in a requestВ through the BT Cloud WorkВ portal.If your number transfer request is rejected, we will let you know by email.You can also call BT Cloud WorkВ Support on 0800 389В 0598 and select the required menu option to reach the number transfer team. Log in to your BT Cloud WorkВ portal and go to Phone system > Phone numbersВ > Transferred and vanity.You will also see a notification at the top of the Overview screen in your BT CloudВ WorkВ portal. We will email and/or call you if we need more information to complete your transferВ request.Current service provider name and address.Service address (physical address where the phone number currently rings).Name of the account holder (authorised to make changes to the account).If there is a mismatch, transfer will be delayed. You will need to provide the following information, exactly as it appears on record with your current service provider, when you submit your transfer request.DoВ not cancel yourВ phone service otherwise we wonвЂ™t be able to complete the number transfer. You willВ need to contact your current service provider to move or cancel them. We are unable to transfer numbers where alarm monitoring services are installed.Otherwise, you risk losing your broadband service. You will need to call your service provider to get a new phone number for your broadband line before you send your transfer request.Wait until the transfer is complete to cancel your phone service. Your number must be active with your provider in order for it to be transferred toВ BT Cloud Work. Log in to your BTВ Cloud WorkВ portal, complete the number transfer wizard and a member of the BTВ Cloud WorkВ number transfer team will be in touch. Check with your current service provider that you are out of contract.You can maintain a phone number with your current provider and have callsВ forwarded automatically to your BT Cloud WorkВ account. See Also: Transferring your Existing Phone Number to your BT Cloud WorkВ Account. What is the number to call if I have questions about my number transfer request?.What if I transfer multiple phone numbers?.Can I cancel or delay my transfer request?.Will there be any loss of service during the transfer process?.How do I know when my number will be activated?.How long does it take to complete a number transfer?.How will I know if there is a problem with my number transfer?.How do I check the status of my current number transfer?.How will I know if you need more information to complete my transfer request?.

What information is needed to transfer my number?.

What if I have alarm monitoring services on the number I am transferring?.

What if I have a broadband service on the number I am transferring?.

Should I first cancel my current phone service?.

How do I find out if my phone number is eligible to be transferred?.

Can I switch to BT Cloud Work but keep my current phone number?.

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